Effective Date: 19.05.2025
At Restacity, customer satisfaction is important to us. However, it’s important to understand the nature of our service.
Restacity is not a restaurant and does not prepare or deliver food. We provide an online platform for customers to place orders directly with restaurants. As such, the restaurant you order from is responsible for food quality, preparation, delivery, and refund decisions.
If you experience an issue with your order (e.g., incorrect item, missing item, late delivery, poor quality), you can contact us via our support channels. We will communicate with the restaurant on your behalf and do our best to resolve the issue quickly and fairly.
Restacity is not directly liable for issuing refunds unless explicitly agreed upon by the restaurant. We can only process a refund after obtaining the restaurant’s approval.
We strive to act as a fair mediator between the customer and the restaurant. In many cases, we successfully help resolve refund issues through cooperation. However, the final decision on any refund rests with the restaurant.
To request a refund, please contact our support with the following:
We will then contact the restaurant and keep you informed throughout the process.
Most refund inquiries are addressed within 2–5 business days. The actual refund time may vary depending on the restaurant’s cooperation and payment provider.
For refund-related support, contact us at:
Email: info@restacity.com
Phone: +49-15739041293
Website: https://restacity.com
